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| Ford T. Monell, MDiv, MA, LMFT Licensed Marriage & Family Therapist |
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| POLICIES AND PROCEDURES |
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THE THERAPY PROCESS Psychotherapy is not easily described in a few sentences. Although therapy has been shown to be helpful for many issues, there are no guarantees about treatment outcomes or what you will experience. Therapy is not similar to a visit to a medical doctor. Instead, it requires effort on your part – you will need to work on things we talk about not just during our sessions but at home. When exploring issues in treatment, you may feel discomfort, anger, sadness, and anxiety, as well as joy and relief. Attempting to relieve issues between family members can also lead to discomfort and may result in changes that were not originally intended. I encourage you to discuss any uncomfortable thoughts and feelings with me as they arise during the course of treatment. APPOINTMENTS It is extremely important during treatment to keep your regular appointments in order to increase the likelihood of therapeutic gains. While you are in treatment, your time is reserved solely for you. As is customary with most professionals, if you cancel your appointment, a 24-hour notice is required. If an appointment is missed or canceled with less than a 24-hour notice, you may be billed as per your insurance plan. If you repeatedly forget to show for your sessions, you may be referred back to your insurance company and be assigned to a different therapist. Sessions are normally 50 minutes, once per week, starting on the hour. It is sometimes in the patient's best interest to meet more frequently. This is assessed on a case by case basis. In the event of the necessity to meet for an extended session, such as in couples counseling, crisis, or family therapy, the fee will be adjusted accordingly. These typically might be 90 - 120 minutes. These decisions are made collaboratively with patients. FINANCIAL POLICIES and INSURANCE REIMBURSEMENT Please call or e-mail me for current fees. If payment in full makes therapy prohibitive, I am willing to discuss a fee reduction especially if sessions can be scheduled at non prime-time hours such as morning or early afternoons. I will complete insurance forms in your behalf and bill your insurance company directly. If you have a co-payment, I will ask you to pay it at each session. Please note that your insurance policy is a contract between you and your insurance company. It’s important that you understand its provisions. Although your insurance company will be billed for fees, you are responsible for that portion of the fee that is not reimbursed by your insurance carrier (e.g., deductibles, co-payments, cancelled sessions, etc.). If your insurance company pays only a portion of the bill or rejects it entirely, the insurance company will send an explanation of benefits to you. Reduction or rejection of your claim does not relieve you of your financial responsibility for your therapy sessions. If unusual circumstances of financial hardship develop please let me know so that we may discuss possible payment options. If your check “bounces” and is returned by the bank for insufficient funds, you are responsible for making payment in full and for any bank fees. TELEPHONE & OTHER PROFESSIONAL CONSULTATIONS Phone calls that are less than ten minutes in length will not be charged. However, for those calls that are more than ten minutes, they will be charged at quarter-hour segments ($30.00 per quarter hour). For professional consultations with people with whom you have asked or allowed me to speak (physicians, attorneys, schoolteachers, therapists, etc.), I charge in quarter-hour segments (for calls that are more than fifteen minutes). I also charge for time writing letters/reports about your case or reading extensive reports. I will notify you about these charges before beginning these activities. These are charges that insurance companies usually do not cover. If you become involved in legal proceedings that may require my participation, you will be expected to pay for my professional time even if I am called to testify by another party. CONFIDENTIALITY In general, all communication between a therapist and a patient is confidential and protected by law and may not be revealed without your written permission. Confidentiality also protects children and adolescent patients. However, there are a few exceptions in which I am legally and/or ethically obligated to break confidentiality. Please review these exceptions carefully and ask me any questions at your first session or as soon as they arise during the course of treatment.
If any of these above situations occur, I will make every reasonable effort to discuss my course of action with you prior to implementing it. If you are participating in group therapy, details of the group are to be kept strictly confidential (please see separate forms for more information about group therapy). On occasion, it may be beneficial to your situation to consult other professionals about your case. During such a consultation, I make every effort to protect your identity. The consultant is also legally obligated to keep the information confidential. INSURANCE COMPANIES AND CONFIDENTIALITY On the insurance form, you will be asked to sign an authorization to release information to your insurance/managed care company which permits me to release information about you that is necessary to process claims and request additional sessions. If you have any questions or concerns about disclosure of information to your managed care/insurance company, please discuss them with me. CONFIDENTIALITY WITH FAMILY AND COUPLE’S THERAPY When working with family members and couples, I will ask all parties to sign releases of information so that I may share relevant information and give important feedback to all those participating in treatment. In situations where one family member or one partner requests that I release information about the family or couple’s sessions, I will not release information unless all family members (or both members of the couple) sign an authorization allowing me to do so. TELEPHONE AND EMERGENCY COVERAGE I have a telephone voice mail that is available at all times for routine messages. I collect my messages frequently and will make every attempt to return messages within 24 hours. If the rare instance that you have a life-threatening emergency, call 911 or go to the nearest emergency room for immediate assistance. VACATION COVERAGE If I am out of town or otherwise unavailable, I will arrange for a qualified professional to cover for me. Simply check my office voicemail for additional information about who to contact. I will also let my patients know in advance when I will be out of the office (unless an emergency situation arises, such as a sudden illness or family emergency – in which case, a qualified professional will notify you and discuss treatment options). TERMINATION OF TREATMENT You have the right to terminate treatment at any time. However, if you are dissatisfied with my services or have questions about my treatment methods, I invite you to discuss them with me as soon as possible. If you decide to stop treatment with me, I will be happy to give you the names and telephone numbers of other therapists in order to ensure a smooth transition of your care. Therapists also have the right to terminate therapy under certain circumstances – for example, if a patient is not benefiting from treatment after a reasonable length of time or if a patient could benefit more from receiving treatment elsewhere. At times, during the course of treatment, additional issues come to light which would best be addressed by another therapist or treatment agency which specializes in that particular area. In the event that it becomes apparent that it is in your best interests to terminate treatment with me, referrals will be given and reviewed carefully with you. In addition, I will conduct termination sessions with you prior to your transfer to another therapist or treatment facility. If you are dissatisfied with my services, fees or any other legal issues, I encourage you to discuss them with me. These policies and procedures are documented fully in the Outpatient Services Contract reviewed and signed in the office with a copy provided to you. |
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________________________________________ You may e-mail me by clicking here Call (562) 307-2743 for information about how to make an appointment. |
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